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About the Role
Job Description
A client in the Murfreesboro, TN area is looking for a Technical Project Coordinator to join their team. As a Support Manager - HD Tech (Help Desk Technology), you will lead and manage the technical support team responsible for providing high-quality assistance to end-users. This role requires a seasoned professional with technical expertise, strong leadership skills, and a commitment to delivering excellent customer support. This person will play a critical role in ensuring the resolution of technical issues and the overall satisfaction of end-users.
Duties & Responsibilities:
• Provides leadership and direction to the Help Desk Technical Support team.
• Fosters a positive and collaborative team culture focused on customer satisfaction.
• Oversees the resolution of technical issues reported by end-users.
• Ensures timely and effective responses to help desk tickets and service requests.
• Manages the help desk ticketing system, ensuring accur...
A client in the Murfreesboro, TN area is looking for a Technical Project Coordinator to join their team. As a Support Manager - HD Tech (Help Desk Technology), you will lead and manage the technical support team responsible for providing high-quality assistance to end-users. This role requires a seasoned professional with technical expertise, strong leadership skills, and a commitment to delivering excellent customer support. This person will play a critical role in ensuring the resolution of technical issues and the overall satisfaction of end-users.
Duties & Responsibilities:
• Provides leadership and direction to the Help Desk Technical Support team.
• Fosters a positive and collaborative team culture focused on customer satisfaction.
• Oversees the resolution of technical issues reported by end-users.
• Ensures timely and effective responses to help desk tickets and service requests.
• Manages the help desk ticketing system, ensuring accur...
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