Technical Product Support Engineer

Responsibilities

• Investigate and troubleshoot application issues, defects, and incidents
• Reproduce bugs and collaborate with engineering teams to identify root causes
• Analyze logs, APIs, databases, and system behavior to support issue resolution
• Monitor application health and proactively identify risks and trends
• Support software releases and post-deployment activities
• Manage technical escalations and ensure issues are resolved within agreed timelines
• Document findings, root causes, and solutions to build knowledge stores
• Collaborate with Product, Engineering, QA, and Operations teams to improve system stability

Requirements

• 3-6 years of experience in Application Support, Product Support, Technical Support, Software Engineering, or DevOps
• Strong troubleshooting and analytical skills
• Experience working with APIs, logs, and databases
• Ability to write S...