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The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
About the Role
Job Description
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Technical Operations Manager
Location: Omagh, Northern Ireland
Reports to: CTO
Role Purpose
The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs).
The role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement.
Key Responsibilities
Team Leadership & Management
- Lead, manage, and develop a team of ~14 technical staff across multiple disciplines
- Conduct regular 1:1s, performance reviews, and coaching session...
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