Technical Operations Lead

About Us
We are a Managed Service Provider delivering technology support and dedicated resource services to clients across a wide range of industries worldwide. Our service portfolio includes IT helpdesk and tech support, dedicated staffing of system administrators, network engineers, migration experts, Microsoft 365 consultants, and project managers — enabling our clients to run lean internal IT teams while accessing enterprise-grade expertise on demand.
Role Overview
We are seeking a Head of Client Success & Technical Operations to lead our client relationships, manage internal delivery teams, and uphold the technical standards that define our service quality. This is a senior leadership role for someone who combines deep technical fluency in systems and networking with the interpersonal acuity to manage demanding clients and high-performing teams. You will work directly with the CEO and delivery leads to ensure outstanding service outcomes across our account base and mainta...