Technical Operations Analyst

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.

Working Hours

• Candidates must be available to work five consecutive 8-hour shifts per week, scheduled between 5:00 AM and 11:00 PM, with flexibility for shifts any day of the week (Monday through Sunday).

Your Day-to-Day Responsibilities

• Learn and support the RideCo software platform, becoming a go-to resource for troubleshooting and issue resolution.
• Build and maintain customer relationships by providing superior customer service.
• Respond to customer questions and concerns quickly and accurately to meet contractual agreements.
• Assist in the development and maintenance of documentation for internal training material and the cust...