Technical Onboarding Specialist

What you will do

• Own customer onboarding from contract signature to go‑live, including kick‑off, requirements gathering, configuration, validation, and post‑launch review.
• Lead customer discussions to understand workflows, technical needs, and use cases.
• Configure the platform based on customer requirements, including working with JSON configuration files.
• Identify gaps between customer requirements and platform setup, document them clearly, and propose practical solutions.
• Guide customers through validation, testing, sign‑off, and go‑live readiness.
• Manage multiple onboarding projects, timelines, risks, blockers, and customer follow‑ups.
• Maintain accurate documentation, including configuration records, change requests, validation notes, and Design History File documentation.
• Provide limited post‑go‑live hypercare for configuration‑related issues and ensure smooth handoff to account management f...