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About the Role
Customer Onboarding Leadership
- Own the end-to-end customer onboarding lifecycle from contract handover through production go-live.
- Conduct onboarding kickoff meetings.
- Define onboarding plans, milestones, dependencies, and timelines.
- Drive onboarding projects to completion while ensuring customer satisfaction.
- Serve as the primary customer contact during implementation.
Stakeholder Coordination
- Coordinate activities across:
- Customer stakeholders
- Site operations teams
- SCADA teams ...
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