Technical Lead

Job Responsibilities :

You will play a pivotal role within Razer's Customer Advocacy department, supporting the operational excellence of our Hardware Technical Support function. This role combines hands-on contact centre management, cross-functional project leadership, regional vendor governance, and critically, serves as the team's AI Champion, spearheading the adoption of AI and automation tools to elevate how the team works and how customers are served. 

You will work closely with our contact centre partners, internal product and engineering teams, repair operations, and regional stakeholders to deliver first-class post-purchase support experiences across APAC and beyond. 

This position will also be expected to assess training needs, create training materials and provide knowledge transfers across our contact center partners. 

Our growth requires leaders who act swiftly, embody an entrepreneurial mindset, and demonstrate the abi...