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About the Role
Overview
We are seeking a seasoned Service Now Technical Lead to own the end-to-end design, development, and delivery of solutions across the Service Now platform—with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (Gen AI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.
SN scripting (Business Rules, Script Includes, Client Scripts),
domain configuration, Update Sets, ATF, platform plugins & store apps
Responsibilities
6+ years of hands-on experience with the Service Now platform, including 3+ years in a technical lead or solution architect role.
Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
Strong development expertise in Java Script, Glide API, and core Service Now compon...
We are seeking a seasoned Service Now Technical Lead to own the end-to-end design, development, and delivery of solutions across the Service Now platform—with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (Gen AI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.
SN scripting (Business Rules, Script Includes, Client Scripts),
domain configuration, Update Sets, ATF, platform plugins & store apps
Responsibilities
6+ years of hands-on experience with the Service Now platform, including 3+ years in a technical lead or solution architect role.
Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
Strong development expertise in Java Script, Glide API, and core Service Now compon...
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