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About the Role
**Description**
The Technical Integration Division Manager plays a key role in ensuring that the contract’s IT services and solutions are delivered effectively, efficiently, and in compliance with service level agreements. Additionally, the TID manager is responsible for the maintenance and operations of critical biometrics and device software leveraged by multiple primary applications. The role bridges program management, technical execution, and customer liaison with accountability for day-to-day operations. Some of the areas the candidate will be responsible for are service delivery and performance management, customer and stakeholder engagement, incident management, continuous improvement, successful software delivery, modernization, and people management activities.
****This position REQUIRES the candidate to be in Ashburn, VA, twice a week****
**Primary Tasks:**
+ Oversee day-to-day Tier 2 operations to ensure timely resolution of SNOW tickets ...
The Technical Integration Division Manager plays a key role in ensuring that the contract’s IT services and solutions are delivered effectively, efficiently, and in compliance with service level agreements. Additionally, the TID manager is responsible for the maintenance and operations of critical biometrics and device software leveraged by multiple primary applications. The role bridges program management, technical execution, and customer liaison with accountability for day-to-day operations. Some of the areas the candidate will be responsible for are service delivery and performance management, customer and stakeholder engagement, incident management, continuous improvement, successful software delivery, modernization, and people management activities.
****This position REQUIRES the candidate to be in Ashburn, VA, twice a week****
**Primary Tasks:**
+ Oversee day-to-day Tier 2 operations to ensure timely resolution of SNOW tickets ...
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