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About the Role
Responsibilities:
- Provide technical installation for on-site installation and online calls.
- Provide on-site service and support to customers; not limited to local customers. For instance, problem verification, solution, and checking defective items to investigate and repair.
- Set up, configure, and commission our products for customers.
- Handles technical inquiries and requests for quotations on technical services.
- Produce relevant reports for all work relating to on-site problems such as root cause analysis, service report, commissioning report, etc.
- Handle customer service calls on defective products and preventive maintenance.
- Support the sales team in providing technical solutions to meet customers’ needs.
- In addition to these duties/responsibilities, employees are required to carry out such duties as may reasonably be required.
- Good time ...
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