Technical Engineer

Job Summary

As a Technical Engineer you will play a key role in delivering exceptional technical support and project execution across multiple service levels. Youll be responsible for resolving complex system issues guiding customers through technical challenges and ensuring operational excellence in both support and project environments. Acting as a bridge between frontline support advanced troubleshooting and project implementation youll contribute to improving service quality system reliability and technical knowledge across the team.

What You Will Do

• Provide multi-level technical support (L1L3) to customers including troubleshooting incident management and system configuration across servers and networks.
• Maintain knowledgebases at each support level and ensure clear documentation of issues fixes and escalations.
• Handle critical incidents (P1/P2) to meet SLA targets and coordinate with vendors or product specialists for ad...