Technical / Customer Support Engineer (Semiconductor)

Responsibilities: Prioritize and manage issues with cross-functional teams (Customer Service, R&D, Quality, Product Line). Identify key field issues and provide feedback to improve product performance and customer satisfaction. Offer technical guidance and remote support to Field Service Engineers (FSEs) for troubleshooting. Act as 2nd level support for technical and quality issues on assigned machine platforms. Use JIRA to manage issue resolution and meet SLA requirements. Participate in knowledge transfer and apply field learnings to enhance technical expertise. Own at least one machine platform and serve as backup for another. Support the Support Centre Manager in achieving department KPIs. Perform root cause analysis and implement preventive measures to reduce recurring issues. Stay current with industry trends and advancements in semiconductor equipment.
Requirements: Bachelor's/Master's in Electronics, Electrical or Mechatronics Engineering. 5+ years in Die attach process/appl...