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About the Role
General Summary:
Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems.
Essential Job Functions:
Order Management & Processing
+ Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation
+ Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution
+ Handles order follow-up activities, including status updates, expedite requests, and delivery coordination
+ Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements
Customer Communication & Sup...
Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems.
Essential Job Functions:
Order Management & Processing
+ Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation
+ Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution
+ Handles order follow-up activities, including status updates, expedite requests, and delivery coordination
+ Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements
Customer Communication & Sup...
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