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Hiring and training technical personnel. Delegating work and assignments to team members. Collaborating with their team to identify and fix technical problems. Creating end goals for their team. Supervising system modifications. Guiding their team through technical issues and challenges. Monthly onsite/helpdesk report to customer. Report email for onsite support. Communicate with various vendors and customers. Liaise with business users/customers to translate business logic to technical solutions. Ability to troubleshoot software and hardware problems. Provide technical expertise for product/project implementation including system integration, API, portal reporting and analytics tools.
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