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About the Role
Who we are
Extreme Broadband is an Internet Service Provider licensed by the Malaysian Communication and Multimedia Commission.
What We Do
We deliver reliable, high-performance network solutions to enterprises, financial services institutions, as well as educational institutions throughout Malaysia. Incorporated in 2005, we specialise in the provision of next-generation connectivity services catering to corporations and enterprises who are shifting towards business digitalisation.
Main Accountabilities
- Accepts technical escalation from customer service helpdesk
- Tier 2 network support
- Leads post-mortems for service incidents
- Provide technical support and services in resolving complex network issues.
- Continuously improve network knowledge and skillset to support project and network.
- Notify the management and related parties of high-profile issues.
- Network and ...
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