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About the Role
Enhance your technical support journey at FortisBC as a Technical Analyst 3. This full-time position focuses on infrastructure management and optimizing critical system performance.
In this role, you will provide advanced technical support and manage infrastructure diagnostics for various client computing environments. Key responsibilities include hardware troubleshooting, project management, and implementing preventative measures to boost operational efficiency.
Key Responsibilities: • Provide first-line and advanced technical infrastructure support • Handle incident tickets and address client queries • Undertake hardware and software troubleshooting tasks • Manage upgrades and installations across systems • Report on completed work via a management system
Requirements: • Diploma in Computer Technology or a related field • Six years of relevant technical experience • Solid understanding of IT infrastructure principles • Exceptional problem-solving and commun...
In this role, you will provide advanced technical support and manage infrastructure diagnostics for various client computing environments. Key responsibilities include hardware troubleshooting, project management, and implementing preventative measures to boost operational efficiency.
Key Responsibilities: • Provide first-line and advanced technical infrastructure support • Handle incident tickets and address client queries • Undertake hardware and software troubleshooting tasks • Manage upgrades and installations across systems • Report on completed work via a management system
Requirements: • Diploma in Computer Technology or a related field • Six years of relevant technical experience • Solid understanding of IT infrastructure principles • Exceptional problem-solving and commun...
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