← Back to opportunities
About the Role
Join to apply for the Technical Account Manager role at Fortinet
Job Description
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and analysis of packet trace information
- Recommend actions based on analysis
- Customer education, deliver knowledge transfer like webinar or workshops
- Software recommendation, conduct bug scrubs reports
- Upgrade testing; on a lab environment perform test to upgrade customer devices and provide a report
- Develop best practice deployment and troubleshooting methodology documentation
- Follow up technical cases and manage the right expectation until the closure of the cases
- Conduct weekly status conference calls with customers to report status of open issues and projects
- Conduct quarterly reports for your managed accounts <...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position