Technical Account Manager

We are looking for a Technical Account Manager (TAM) at a Managed Service Provider (MSP) who is the bridge between a client's business goals and the MSP's technical execution. Unlike a standard Account Manager who focuses primarily on renewals and sales, a TAM is a highly technical consultant who ensures that a client's infrastructure actually aligns with industry best practices and their specific organizational needs.

Core Responsibilities

The TAM role is often summarized as The Guardian of the Client Standards. They are proactive rather than reactive.

• Technology Alignment: Regularly auditing client environments against the MSP's Standard Stack (e.g., ensuring all firewalls, backups, and cloud configurations meet specific security and performance benchmarks).
• Technical Business Reviews (TBRs): Leading quarterly or semi-annual meetings with cl...