Technical Account Manager III

Senior Technical Account Manager – Overview

Sinch is pioneering the way the world communicates. More than 150,000 businesses—including Google, Uber, PayPal, Visa, Tinder, and many others—rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Responsibilities

• Own end‑to‑end ticket lifecycle management for enterprise customers, ensuring timely triage, prioritization, and resolution.
• Lead incident management for customer‑impacting issues, including severity assessment, escalation, communication, and post‑incident follow‑up.
• Serve as the primary technical point of contact, offering proactive guidance and trusted technical support.
• Collaborate closely with Account Teams to deliver exceptional customer experience.
• Drive cross‑functional coordination with Support, Engineering, Product, and Operations to resolve issues and improve service qua...