Technical Account Associate

Technical Account Associate role at Recruitify_HR

Key Responsibilities

• Handle inbound technical support inquiries via phone, chat, or email
• Troubleshoot common issues related to software, hardware, devices, or connectivity
• Guide customers through clear, step‑by‑step solutions
• Accurately document customer interactions and resolutions
• Escalate complex concerns to higher‑level technical teams
• Meet quality, customer satisfaction, and productivity metrics

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Advertising Services