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About the Role
Job Description
We are seeking a proactive and goal‑oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. The role requires strong technical problem‑solving skills, the ability to work autonomously, and a passion for technology.
Key Responsibilities
- Lead and support internal technical projects, such as migrating to new systems and implementing new tools.
- Troubleshoot and resolve technical issues efficiently to ensure seamless operations across Live Operations Platforms (CRM, SSO, Voice Platforms, Chatbots, QA tools, LMS, Knowledge Base, log reading, etc.).
- Configure and optimise platform settings to improve performance and workflow.
- Collaborate with cross‑functional teams (Development, Product, Operations, etc.) to enhance system functionality and user experience.
- Proactively identify, document and report recurring issues to improve syste...
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