Tech Support Engineer

Vistance Networks, Inc. • estado de méxico, Mexico

📍 Location

estado de méxico

⏰ Job Type

Full-time

📅 Posted

May 24, 2026

About the Role

Tech Support Engineer Location: Apodaca, Other, Mexico 
Job Summary Provides technical support to customers for ARRIS products or to ARRIS partner products as they diagnose, troubleshoot, repair, debug, and maintain products. Reports design, reliability, and maintenance problems or bugs to the design engineers/software engineers. May be involved in customer installation and training. Provides support to customers/users for products that are highly technical or sophisticated. After hours, and on-call support may be required. 
General Summary The Technical Support Engineer (TSE) will be responsible for providing first-level Technical Support for various technologies in CommScope products to our ANS customers. 
Duties & Responsibilities Be the first technical point of contact for the customer 
Should possess the ability to manage critical (S1) cases soon after the training 
Demonstrate the ability to work with...
            

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