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About the Role
Responsibilities
a €¢
Provide L2/L3 support for Salesforce applications, handling incidents, service requests, and problem resolution.
a €¢
Perform root cause analysis for recurring issues and implement permanent fixes.
a €¢
Manage user administration (profiles, roles, permission sets) and security configurations.
a €¢
Support configuration changes (workflows, flows, validation rules, process builder).
a €¢
Assist in deployments and release management using Change Sets or tools like Copado/Gearset.
a €¢
Troubleshoot Apex classes, triggers, SOQL queries, and Lightning components when required.
a €¢
Handle data management tasks (Data Loader, Import Wizard, deduplication).
a €¢
Collaborate with business stakeholders, developers, and admins to ensure timely resolution of issues.
a €¢
Document fixes, create knowledge base articles, and foll...
a €¢
Provide L2/L3 support for Salesforce applications, handling incidents, service requests, and problem resolution.
a €¢
Perform root cause analysis for recurring issues and implement permanent fixes.
a €¢
Manage user administration (profiles, roles, permission sets) and security configurations.
a €¢
Support configuration changes (workflows, flows, validation rules, process builder).
a €¢
Assist in deployments and release management using Change Sets or tools like Copado/Gearset.
a €¢
Troubleshoot Apex classes, triggers, SOQL queries, and Lightning components when required.
a €¢
Handle data management tasks (Data Loader, Import Wizard, deduplication).
a €¢
Collaborate with business stakeholders, developers, and admins to ensure timely resolution of issues.
a €¢
Document fixes, create knowledge base articles, and foll...
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