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Review and approve resolutions for customer complaints submitted by stakeholders & functionsProcure the required system & people access to resolve customer complaints in time bound mannerReview & send final responses to team lead for reviewSet up and drive Framework to reduce customer complaints and resolution TATby governance& monitoringEnd to End monitoring ,tracking & resolution of customer grievancesatPublish daily ,weekly , monthly dashboardsto team leads & stakeholdersConnect with Internal Omnusbun on regular basis to take feedback & improve processes to avoid customer complaints
About the Role
Roles and Responsibilities
Connect with stakeholders like sales ,operations ,collections , legal etc for accurate & timelyresolutionof customer complaintsReview and approve resolutions for customer complaints submitted by stakeholders & functionsProcure the required system & people access to resolve customer complaints in time bound mannerReview & send final responses to team lead for reviewSet up and drive Framework to reduce customer complaints and resolution TATby governance& monitoringEnd to End monitoring ,tracking & resolution of customer grievancesatPublish daily ,weekly , monthly dashboardsto team leads & stakeholdersConnect with Internal Omnusbun on regular basis to take feedback & improve processes to avoid customer complaints
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