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About the Role
As a Team Manager, you will be at the forefront of our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets.
Primary Responsibilities:
+ Establish and implement productivity standards and operational strategies.
+ Ensure daily productivity goals are met and target revenues are achieved.
+ Maintain optimal FTE headcount and ensure smooth transitions within teams.
+ Monitor and achieve productivity targets in a high-volume environment.
+ Communicate goals and targets effectively to the operations team.
+ Maintain profitability by managing headcounts effectively.
+ Monitor calling strategies and adjust operations strategies as needed.
+ Handle 1st level client escalations and report system downtime or quality issues.
+ Stay updated on industry trends and notify stakeholders of any relevant developments.
+ Identi...
Primary Responsibilities:
+ Establish and implement productivity standards and operational strategies.
+ Ensure daily productivity goals are met and target revenues are achieved.
+ Maintain optimal FTE headcount and ensure smooth transitions within teams.
+ Monitor and achieve productivity targets in a high-volume environment.
+ Communicate goals and targets effectively to the operations team.
+ Maintain profitability by managing headcounts effectively.
+ Monitor calling strategies and adjust operations strategies as needed.
+ Handle 1st level client escalations and report system downtime or quality issues.
+ Stay updated on industry trends and notify stakeholders of any relevant developments.
+ Identi...
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