About the Role
Role Purpose
Refinitiv Customer Support provides product, technical, and application support to customers worldwide. We aim to deliver fast, accurate help and a consistently positive customer experience. As the global frontline support team, we help customers resolve data and product questions, troubleshoot technical issues, and get the most value from our solutions. Team Manager, Tick History Customer Support partners with the Customer Support Manager to lead the day‑to‑day operation of Tick History Customer Support, manage and develop a team of support professionals, handle complex customer issues, and step in on live contacts during peak periods. You’ll also stay close to customer and team feedback, using insights to improve processes, knowledge, and service quality.
Key Relationships & Committees
- Customers
- Customer Success / Sales & Account Management
- Financial Content teams
- Product Management
- C...
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