Team Leader (Travel) BPO

Overview

The Team Leader provides daily supervision and guidance to a team of 15-20 employees, ensuring efficient workflow, high-quality output, and a positive work environment. This role requires strong leadership, communication, and problem-solving skills to achieve team goals and contribute to overall company success.

Responsibilities

• Team Management: Supervise and mentor the team, providing daily guidance, support, and training. This includes assigning tasks, monitoring progress, and addressing performance issues.
• Performance Management: Conduct regular performance reviews, providing constructive feedback and identifying opportunities for improvement. Track individual and team performance against established KPIs.
• Workflow Management: Optimize workflow processes to ensure efficiency and productivity. Identify and resolve bottlenecks, and implement improvements as needed.
• Quality Control: Maintain high standards of quali...