Team Leader Operations

RESPONSIBILITIES

• Work with little instruction on day to day work, and achieve results when presented with only general instructions on new assignments
• Conduct periodic Performance Appraisals to facilitate performance management
• Responsible for managing leave requests in order to respect Earning Season calendar
• Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team
• Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office
• Responsible to maintain confidentiality of information dealt with
• Manages day to day team workload
• Assign work to agents and facilitate clearance of bins by end of day
• Responsible for organizing, designing, structuring and developing teams for researching and subsequent processing of Financial / Business Intelligence information
• Conduct weekly team meetings to discuss u...