Team Leader, Operations (AU Shift)

Job Title: Team Leader, Operations - AU SHIFT

Skills: Excellent organizational, communication, leadership and decisive decision-making skills.

Experience: At least 2 years' experience in a supervisory role or similar.

Location: Muntinlupa, Philippines

We at Coforge are hiring Team Leader, Operations with the following skillset and Responsibilities

• Responsible for monitoring individual and team productivity and quality and providing feedback to management.
• Provides daily management, coaching and feedback to staff through account reviews, monitors and side-by-sides.
• Identifies specific improvement opportunities.
• Partners with Contact Center management to create specific action plans that address improvement opportunities for the lines of business.
• Completes all necessary skill certifications.
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