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About the Role
- Effectively manage a team within the department
- Improve service delivered by the team
- Communicate effectively to clients and stakeholders about service team issues,
- Resolve conflict optimally in disciplinary and grievance situations.
- Ensure compliance with all relevant policies.
- Assist with resource planning where necessary.
- Assess calls and identify problem areas.
- Ensure that queues are running efficiently and effectively.
- Influence and motivate staff to high levels of performance.
- Develop optimal relationships with all stakeholders who influence the efficiency of the organisation, externally or internally.
- Build strong team relationships which generate energy towards strategic achievements.
- Promote harmonious cultural diversity within the Team, Develop and empower employees and promote an environment of continuous learning.
- Act as a mentor, coach and counsellor in devel...
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