Team Leader, Customer Success

Responsibilities

• Team Development: Foster a high‑performing team culture focused on delivering exceptional customer experiences through effective coaching, collaboration, and empowerment.
• Employee Lifecycle Management: Oversee all aspects of the employee lifecycle, including recruitment, goal setting, performance evaluations, professional development discussions, retention strategies, and offboarding processes.
• Personal Development Support: Actively support team members' personal and professional growth by recognizing achievements, celebrating successes, and addressing performance challenges constructively.
• Strategic Customer Engagement: Guide the team in creating comprehensive Value Success Plans for customers, focusing on solution adoption and optimization strategies that align with customer business objectives. Review and refine customer success plans to ensure they are actionable, measurable, and outcome‑driven and provide strateg...