Team Leader - Customer Service

Overview

SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. We are embarking on rapid expansion and seek talented individuals to join our team as Team Leader to provide unrivalled support to our clients in the logistics industry.

Responsibilities

• Operations Management
  • Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference.
  • Run projects, deliver action plans and deliverables within agreed timeline.
  • Ensure daily tracking reports are updated & accurate.
  • Prepare Weekly/Monthly/Quarterly reports in a timely manner.
  • Conduct weekly, monthly or quarterly business presentations to management and client.
  • Responsible to manage the overall site activities in the absence of the Operations Manager
  • Communicate issues and risks to the management team as appropria...