Team Lead

Job Title: Team Lead - Claims & Customer Support

Location: Mumbai (Malad)

CTC: Up to 6.5 LPA

Shift: Rotational Shifts

Notice Period: Immediate Joiners Preferred

Job Summary:

We are looking for a Team Lead - Claims, Banking, Escalation background &Customer Support to oversee day-to-day operations, manage team performance, and ensure high-quality service delivery across claims processing and customer support functions. The candidate should have strong experience in the Claims domain along with exposure to customer handling in a BPO/Customer Support environment.

Key Responsibilities:

• Manage and lead a team handling claims processing and customer support queries (voice/email/chat)
• Ensure SLA adherence, including productivity, quality, TAT, and CSAT targets
• Handle customer escalations a...