About the Role
Will act as the primary point of contact for enterprise and corporate customers.
Ensure smooth onboarding and implementation of IoT & telematics solutions across customer fleets.
Coordinate with deployment, support, and technical teams for timely issue resolution.
Conduct regular customer reviews, health checks, and performance discussions.
Monitor customer usage, adoption, and operational KPIs.
Handle escalations and ensure SLA adherence.
Identify upsell and cross-sell opportunities for additional telematics and IoT services.
Prepare customer reports, dashboards, and business insights.
Provide training and product guidance to customer stakeholders.
Maintain strong relationships with transport heads, operations teams, and decision-makers.
Gather customer feedback and coordinate with product teams for improvements.
Ensure high customer retention and satisfaction scores.
Required ...
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