Team Lead, CS Quotation

Responsibilities

• Lead and manage the Quotation officers for Southeast Asia, ensuring high performance and engagement.
• Oversee the customer end-to-end quotation process in contributing to sales turnover.
• Monitor team workload and allocate resources effectively to meet the order revenue and turnover of orders.
• Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
• Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
• Drive process improvements and implement best practices for efficiency and accuracy.
• Handle escalations and resolve complex customer issues.
• Collaborate with cross-functional teams to ensure seamless operations.
• Develop team capabilities through coaching, training and performance reviews.
• Perform ad...