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About the Role
- Manages the distribution of assignments and calls to technicians and engineers.
- Manages own and others' workload; diagnoses and fixes complex issues of end-user systems
- Keeps up-to-date on new technological developments of relevant systems
- Develops new and modified equipment to enhance equipment efficiency for current and future requirements.
- Contributes to the body of knowledge in the area of Electronic / Electrical Engineering.
- Ensures compliance with the service levels pertaining to end-user support.
- Maintains a high energy level of self and team and ensures end user satisfaction by resolving their issues up to the expected level.
- Monitors customer calls, clearly specifying progress and resolution details.
- Maintain accurate project records and monitor equipment performance, notifying engineers of recurring issues.
- Ensure industry and local physical security processes are followed,
- Op...
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