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About the Role
Responsibilities:
- Provide 2nd level and up support for NOC and product team
- Provide Level 2 or 3 product and solution support
- Deployment of servers, workstations and network equipment (e.g. Microsoft Windows, Linux/UNIX Systems, Virtualization, Security and Application Management Solutions) network, endpoint and server solutions (eg, Network, Systems and Security Monitoring Systems, NGFW, IPS, IDS, SIEM, Routers, Network/Security Analysis Tools etc)
- Be Subject Matter Expert in assigned product categories
- Project manage deployment of IT solutions
- Presales Support for IT solutions
- Documentation
Requirements: Minimum a Diploma holder in IT
- Minimum a Diploma holder in IT
- Possesses at least 3 years related NOC, network/server/endpoint support experience
- Experience in IT infrastructure management tools
- An up-to-date knowledg...
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