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About the Role
Targeted Years of Experience: 10+ years
***Location: Irving TX only
***Working Model: Hybrid- Tuesday, Wed and Thursday (weekly) in office
***Max Bill Rate: ***
Responsibilities:
" Manage and monitor all installed CXP systems
" Build automatic process and reports for all critical Milestones of the order workflow journey
" Proactively ensure the order journeys are intact within SLAs and all orders getting processed, if not raise an alarm
" Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
" Maintain security, backup, and redundancy strategies
" Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
" Participate in the design of information and operational support systems
***Location: Irving TX only
***Working Model: Hybrid- Tuesday, Wed and Thursday (weekly) in office
***Max Bill Rate: ***
Responsibilities:
" Manage and monitor all installed CXP systems
" Build automatic process and reports for all critical Milestones of the order workflow journey
" Proactively ensure the order journeys are intact within SLAs and all orders getting processed, if not raise an alarm
" Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
" Maintain security, backup, and redundancy strategies
" Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
" Participate in the design of information and operational support systems
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