About the Role
We are looking for candidate who loves challenges and working in a fast-paced environment utilizing their technical expertise confidently and a passion for troubleshooting and analysis. You will be part of the technical support team that provides the technical support to our customers. You should be a resourceful team player who is self-motivated, responsible and able to work well under pressure.
Your job scope involves providing end customers and partners with in-depth technical assistance in the use of ANTlabs products and solutions, cooperating with the sales and professional services teams to ensure ongoing customer success and satisfaction, and participating in the creation and maintenance of support documentations.
Responsibilities- Understanding of scope environment of existing project support & manage customers
- Troubleshoot and recover customer services within SLA (onsite/remote)
- Require traveling to customer sites when needed ...
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