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Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment. A responsibility of this role is to be ready to receive and troubleshoot escalated support requests through the global helpdesk ticketing system, to a timely and successful resolution. As required, this role will work with other senior IT staff to architect and develop the ongoing success...
About the Role
Enghouse Systems is a publicly traded, global software company. Our IT department is looking to hire a Systems Engineer which provides nd tier escalation for our frontline helpdesk staff as well as playing an active part in developing, refining and documenting continuous improvement initiatives, repeatable processes and procedures for managing the IT infrastructure environment globally.
Reporting to the Corporate Infrastructure Manager, this role is a hybrid position that requires attendance at the Pune office once a week.
Position Responsibilities:
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