Systems Application Engineer - 1 Year Contract

Responsibilities

• Providing Level 2 technical support for mission‑critical applications, troubleshooting and resolving complex system issues during the maintenance and support phase in collaboration with internal technical teams and customers.
• Testing and validating system updates, supporting pre‑ and post‑release testing of application, software, and firmware updates to ensure stability and performance.
• Investigating and resolving incidents and defects, conducting root cause analysis and implementing fixes to minimize operational disruption.
• Communicating technical findings and progress clearly to customers, ensuring transparency on issue status, resolution timelines, and corrective actions.
• Monitoring system health and performance, identifying risks proactively and supporting customers in maintaining system reliability.
• Assessing and coordinating support ticket escalation, prioritizing and collaborating with inter...