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About the Role
The
System Engineer
in the Customer Support Operation and Maintenance team is responsible for designing, implementing, and maintaining the IT infrastructure that supports customer support operations. This role involves ensuring system reliability, performance, and security, as well as providing technical support to the customer support team. This position reports to the O&M Manager and Assistant O&M Manager. Job Description: Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the High Level Control (HLC) system. Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer. Deliver service and support to the O&M Team when requested. Attend to and manage all software or hardware HLC related errors. Work closely with System Administrator to resolve software and hardware HLC related issues. Diagnose and resolve technical hardware and software HLC issues involving BHS Application, ne...
System Engineer
in the Customer Support Operation and Maintenance team is responsible for designing, implementing, and maintaining the IT infrastructure that supports customer support operations. This role involves ensuring system reliability, performance, and security, as well as providing technical support to the customer support team. This position reports to the O&M Manager and Assistant O&M Manager. Job Description: Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the High Level Control (HLC) system. Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer. Deliver service and support to the O&M Team when requested. Attend to and manage all software or hardware HLC related errors. Work closely with System Administrator to resolve software and hardware HLC related issues. Diagnose and resolve technical hardware and software HLC issues involving BHS Application, ne...
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