About the Role
We are looking for a skilled **System Administrator/Support Engineer** to provide technical support and infrastructure management for cloud-based solutions.The role involves troubleshooting, incident management, and working closely with product teams to improve customer success.This position requires experience in system administration, networking, and cloud technologies.
**Responsibilities**- Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services- Provide technical assistance and support as part of a global 24x7-support organization- Work closely with Engineers and Product Managers to improve the product and make our customers successful- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs- Follow notifica...
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