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Evaluate documented resolutions and analyze trends for ways to prevent future problems
Alert management to emerging trends in incidents
Liaise between resolver and other teams within the organization
Provide server, storage and systems support to a diverse group of clients via phone, email or portal
Diagnose and resolve problems and issues at a more advanced level with focus and attention to detail
Provide suggestions for improving and assisting with documentation
Prioritize problems; escalate high priority requests in a timely manner
Develop an understanding of the customer’s environment and maintain technical knowledge
Dispatch technical service...
About the Role
System Administrator/SAN Support Analyst
We are currently looking for a System Administrator/SAN Support Analyst to support our client’s SAN Storage, Backup and virtualization environments.
Responsibilities
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