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About the Role
GENERAL DESCRIPTION
The Synthetic Environment Specialist supports the PLEXSYS Australia Synthetic Environment and Training Manager and Senior Specialist in delivering high-quality support to users of the PLEXSYS ecosystem. This role provides training and operational support to internal staff, external customers and other employees with relevant operational expertise.
Responsibilities include the management of help desk operations, the development and implementation of proactive customer support initiatives, and coordination with development stakeholders. The role also supports software development teams by providing operational input, assisting in software user interface design, and developing product databases and exercise scenarios.
The Synthetic Environment Specialist will utilise PLEXSYS products to support live, virtual, and constructive (LVC) exercises and events, and will train internal and external users in the operation of PLEXSYS products.
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The Synthetic Environment Specialist supports the PLEXSYS Australia Synthetic Environment and Training Manager and Senior Specialist in delivering high-quality support to users of the PLEXSYS ecosystem. This role provides training and operational support to internal staff, external customers and other employees with relevant operational expertise.
Responsibilities include the management of help desk operations, the development and implementation of proactive customer support initiatives, and coordination with development stakeholders. The role also supports software development teams by providing operational input, assisting in software user interface design, and developing product databases and exercise scenarios.
The Synthetic Environment Specialist will utilise PLEXSYS products to support live, virtual, and constructive (LVC) exercises and events, and will train internal and external users in the operation of PLEXSYS products.
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