Support Team Lead (hands-on L3-L4) MaxBill $

We are looking for a strong L3-L4 Support Engineer who will act as a technical leader within the support team on a large-scale enterprise project.

This is a hands-on role. Your primary responsibility will be to investigate and resolve complex production issues, while also supporting the team in handling incidents and escalations.

This is not a pure management position. You will stay deeply technical and work directly with production systems, while taking ownership of complex cases and supporting the team in day-to-day operations.

Responsibilities

• Investigate and resolve complex production issues at L3-L4 level, performing root cause analysis and ensuring long‑term fixes.
• Work with SQL queries, logs, system behavior, APIs, and integrations to troubleshoot both server‑side and client‑side issues.
• Support and maintain enterprise systems such as Billing, CRM, and Rating, including participation in sys...