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About the Role
The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business‑critical restaurant operations. The ideal candidate brings strong technical aptitude, structured problem‑solving skills, and the ability to communicate clearly with both technical and non‑technical stakeholders.
How you’ll add value:
- Provide technical support for Restaurant365 platform
- Manage customer communications through tickets, live chat, and outbound phone support
- Gather detailed technical and business information from customers to troubleshoot reported issues
- Diagnose configuration, workflow, and data‑related issues and deliver accurate solutions
- Educate customers on Restaurant365 system functionality and best practices
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