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As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments.
Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
Providing clear, friendly, and professio...
About the Role
The Role
As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments.
Day-to-day, you’ll respond to incidents, service requests, and general IT queries with a focus on high-quality, customer-centric service delivery.
Your responsibilities will include:
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