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Manage and update knowledge management systems in line with quality standards, protocols, product, and process changes.
Document and provide guidance on new and existing processes and standards within the Customer Service department.
Create and deliver training materials, ensuring materials are recorded and accessible.
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About the Role
How you'll help us achieve it
Are you passionate about developing people with an obsession to offer world-class customer experience? We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Lead to join our thrilling journey ahead.
You will be responsible for managing a team of more than 15 Support Quality & Training Officers, focusing on the Customer Service department processes. Your goal is to ensure that all customer contacts align with our values and deliver the best customer experience.
In this role, you'll:
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